RETURN
POLICY

Yes! We want you (and more importantly, your pet!) to be completely satisfied with our products. Please contact us if you aren’t happy with any Andy product, for any reason and we will send you a replacement or issue a store credit. 

Contact our customer service team within 14 days of receiving your product at support@andy.pet to let us know the reason for your return, and we’ll either issue a store credit or ship you a new product. We’ll ask you to send us a picture of your product and the reason for the return. 

Store credits and replacements usually take 7-10 business days from the time they’re processed. A new product replacement will usually ship within 2-3 business days and shipping should take 2-3 business days to arrive. When your package ships, you’ll receive an email that includes tracking information and shipping details.  

Yes! If your pet isn't eating the hay you purchased reach out to our team. We can ask some questions and help determine if you just bought the wrong cutting.

Our incredibly good-natured hay is grown on family-owned farms in the rolling hills of the Pacific Northwest. Our all natural, sun-cured Timothy and alfalfa hay are both hand selected for freshness in each box. Our organic Timothy hay is the only USDA certified Timothy on the market that's grown just for your small pet.

Andy makes it easy to give the pets you love a taste of the farm fresh life, no matter where you are. Inside every package of Andy, you'll discover goodness your pets can taste, smell and enjoy. Because that's what it means to be fresh from the farm, naturally.

That's Andy.